Questions
The Follow-Up Question That Keeps a Story Moving
A follow-up question tied to the speaker’s last detail helps a story unfold naturally, without changing its subject or…
The full reading list
All reading
Browse pieces on questions, listening, disagreement and the small craft of making room for another thought.
Listening
A Pause or a Paraphrase: Two Ways to Show Attention
A pause or paraphrase can ease a delicate exchange or sharpen a practical decision. Learn which response fits the…
Group Talk
When the Talking Circle Took Its Place in Public Meetings
The talking circle in public meetings makes turns easier to see and understand, while revealing why seating alone…
Disagreement
The Common-Ground Shortcut That Blurs a Real Difference
Learn how to name the point of difference before seeking common ground, so a difficult conversation stays honest…
Conversation Craft
A Closing Round for a Discussion Without a Neat Answer
A closing round gives an unresolved discussion a considerate ending, helping everyone leave with a clear sense of what…
Our point of view
A conversation is made between people
No single trick can make an exchange worthwhile. Attention, a little patience and a question asked in good faith can give it room to grow.